UNUSED AND UNOPENED ITEMS can be returned for refund WITHIN 15 DAYS OF RECEIPT of merchandise. All items returned are SUBJECT TO A 15% RESTOCKING FEE. Please include a copy of your invoice/packing slip with the reason for return written on the back of it. The balance refunded will not include the original shipping fee. Return shipping fees are the responsibility of the customer. The address for returns is Trinity Crafts, 13441 Fourth Line, Acton, Ontario L7J 2L8
DAMAGED OR DEFECTIVE ITEMS must be reported WITHIN 24 HOURS OF RECEIPT. Items must be returned to us. Upon receipt of the item we will send a replacement item along with a credit or cheque for the cost of shipping the defective item back to us. If the item in question is no longer in stock, we can refund the item or mail a similar priced item of the customers choice. Exchanges of defective items are not subject to a 15% restocking fee. To report receipt of a damaged or defective item, contact us at firstname.lastname@example.org or through the "contact us" section of our website.
Returns and exchanges of DEFECTIVE ELECTRONIC TOOLS should be arranged with the manufacturer as stipulated under the manufacturer's warranty and not returned to Trinity Crafts.
CUSTOMS AND DUTY
For shipments to the US, the customer will be responsible for any customs import charges or taxes that may be charged by the USPS coming across the border. Please indicate when placing your order if it is a gift so it can be noted on the customs declaration. The declared value of the items will be stated at the order amount before the addition of shipping costs. Please email us if you have any questions. You may also contact your local postal office or check the USPS website for further information about receiving postal shipments from Canada.